Contact

Real people.
Same-day replies.
No ticket queues.

One inbox. One human at the other end. Write anything, a bug, a billing question, a feature idea, or just hello, and we'll reply with an actual answer, usually within 4 hours.

No auto-responders. No forms to fill. No routing bots.

Email [email protected] →See how we handle email
< 4h
Median reply time
Weekdays, during working hours
100%
Emails that get a reply
No exceptions, ever
0
Auto-responders or bots
Only humans answer your email
7d
Inbox monitored
Urgent issues handled at weekends too
How it works

No tickets. Just email and a reply.

01
You email us, anything
Write [email protected] from any address. One line or ten paragraphs. Attach a screenshot or don't. We'll figure it out from whatever you send.
02
A human reads it, personally
No auto-responder. No ticket queue. No "your issue has been assigned ticket #48219" email. One of us opens your message and reads it through, usually within the hour.
03
You get a real reply
Usually in under 4 hours during our working day. With an actual answer, a fix, or a follow-up question, not a templated reply that ignores what you wrote.
Why people reach out

No question is too small.

Here's what usually lands in our inbox. If your reason isn't listed, email anyway, we'll figure out where it needs to go.

Most common

Billing & payments

Questions about charges, invoices, plan upgrades, or cancellations. We can also issue manual adjustments if something went wrong.

Technical support

An analysis that didn't run, an error you can't explain, or something behaving unexpectedly. Include a screenshot if you can.

We love these

Feature requests

An idea for something we should build or improve. Every request gets read and logged. The best ones ship.

General questions

Not sure how something works, what's included in your plan, or whether YTGrowth is right for your channel? Ask.

Press & partnerships

Media enquiries, brand collaborations, or affiliate program questions. We're open to the right partnerships.

Feedback

Loved something? Hated something? Both are equally useful. Honest feedback is how we get better.

The inbox is open

Got something to say?
Send the first email.

We read every message. We reply to every message. If you've been waiting more than one business day, email again with URGENT in the subject, we'll prioritise it immediately.

Reply under 4h
Real humans only
No ticket queue
Weekend urgents
Email [email protected] →